There may be times when your personal circumstances change unexpectedly, making it difficult to meet your loan and personal credit card repayments. We can offer assistance on a range of products including home loans and lines of credit, personal loans, personal credit cards and overdrawn personal accounts to help you through.

You can visit the Financial Assistance page on our website if you would like to learn more about the assistance available.

The Customer Assist team will be able to assess your current personal circumstances, and where appropriate, provide solutions tailored to your needs.  This may involve the completion of a Personal Money Plan, which has been designed to help us work out the best solution for you. The Customer Assist team can be contacted via:

•     NetBank:       Log into NetBank; go to Manage accounts’ and select 'Request financial assistance'

•     Telephone:    1300 720 814, 8am to 9pm Monday to Friday and 9am to 2pm Saturday

•     Fax:               02 9841 6670

•     Email:            customerassist@cba.com.au

•     Mail:              P.O. Box 9823
                             Parramatta NSW 2150

When contacting Customer Assist in writing (mail or fax), using NetBank or by email, we will contact you to let you know the outcome of your request within 2 business days. Please assist us by making sure your contact details are up to date.