NetCode Token is a free service we offer to our customers who may not be suited to NetCode SMS. These customers may:
A NetCode Token is a small electronic device approximately the size of a key ring. Only one is available per NetBank facility and cannot be used with any other Commonwealth Bank online banking platform (such as CommBiz). You'll need to use it when you log on to NetBank. It can also be used when verifying some Credit Card and Debit MasterCard purchases while shopping online.
How it works:
You will be prompted to enter a different 6 digit NetCode each time you log on to NetBank, or when verifying certain Credit Card and Debit MasterCard transactions online.
Ordering a NetCode Token:
Ordering a NetCode Token can be done by phoning our NetBank Help Desk on 132221, option 4, at any time. No matter where you are in the world, we can post it to you.
Activating a NetCode Token:
To activate your NetCode Token, you will need to log on to NetBank, Hover over the More tab and under the Security heading, select NetCode Security. You will be prompted to either answer two of your security questions or enter a NetCode SMS prior to the activation.
You can view an example here
NetCode Token Help:
If you experience any issues with your NetCode Token, or if it has been lost or stolen, please contact the NetBank Help Desk on 13 2221, option 4, for assistance.
Ensure you keep your NetCode Token separate from your NetBank Client Number and Password.