Answers others found helpful

• What should I do if I am being prompted for a Netcode but do not have my token or mobile phone with me?
  In order to keep your accounts secure, your NetCode functionality cannot be disabled online. You will need to call the NetBank Help Desk on 13...
• What do I need to know about NetCode SMS?
  NetCode SMS is a free service available to all NetBank customers. It replaces Personalised Identification Questions to provide added security when...
• What do I need to know about NetCode Token?
  NetCode Token is a free service we offer to our customers who may not be suited to NetCode SMS . These customers may: Live in an area with poor...
• Do I always need my mobile phone with me when using NetBank?
  You can log on to NetBank to view your transactions or complete a transfer or BPAY to an existing entry in your address book without having to have...
• Helping you understand NetCode SMS
  “What’s the big deal about NetCode SMS ?” we hear you ask. The simple answer is that it helps ensure we not only protect your money but your identity...