Search Categories

Home > Online Support > Product > Answer Page

Why can't I log on to NetBank?

Published 10/01/2009 03.52 PM | Updated 15/01/2013 02.19 PM

Firstly, please check www.commbank.com.au/update to make sure that NetBank is available.

If NetBank is available and you're still unable to log on to NetBank, it could be related to your browser or internet connection. Some common issues may be solved by completing one or more of the following:

Close all open browsers, then open a new browser window.
Log on to NetBank directly through commbank.com.au or from netbank.com.au (don't use links from your 'Favourites' or bookmarked sites).
Do not double click or click multiple times on the log on button.
Clear your browser's cache/cookies.
Check that the date, time and year on the computer are correct.
Restart your computer, then try to log on again.

Here are some other topics you might find useful:

Issue	Possible Resolution
'The page cannot be displayed' or 'Page cannot be found'	I am getting a browser error message when trying to login to NetBank. What should I do?
'For security reasons your NetBank session has been terminated'	Why do I receive a session timeout message when using NetBank? What are add-ons and how do they affect NetBank?
NetBank is telling me I need to enable JavaScript to access NetBank	How do I enable JavaScript?
Colonial First State products in NetBank Removing Colonial First State products from NetBank	Why is my Colonial First State account appearing in NetBank? How can I remove my Colonial First State account from NetBank?
NetBank Mobile issues	Why won't my mobile phone's web browser load the NetBank mobile site?