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  1. Credit Card Fee: Cash Advance Fee
    A cash advance fee is payable on all cash advances. This includes transferring or withdrawing funds from your credit card account via NetBank, ATM's, phone banking or a branch, and also cash...
    Date Updated: 18/12/2012
  2. How is interest calculated on my credit card?
    How interest is calculated and when it's charged depends on the type of card you have, the transactions you make, and when you make the payments. We calculate interest on your account's outstanding...
    Date Updated: 20/12/2012
  3. Credit Card Fee: International Transaction Fee
    Description An international transaction fee applies to all purchases, cash advances or permitted transactions that are converted by MasterCard ® , American Express ® or Visa from foreign currencies...
    Date Updated: 12/12/2012
  4. How do I check the balance of my MasterCard gift card?
    To check the balance of your Commonwealth Bank gift card, you can:           visit  www.commbank.com.au/prepaid with your card number, Personal...
    Date Updated: 17/06/2011
  5. What do I do if my credit card has been lost or stolen?
    If your card is lost or stolen you should call us immediately on 13 2221 , 24 hours a day, 7 days a week.   What happens next? Once you have reported your card lost or stolen, we will...
    Date Updated: 22/11/2011
  6. When I redeem my Commonwealth Awards points, what can I get?
    Our Commonwealth Awards program offers a great selection of rewards related to travel, hotels, shopping, merchandise, entertainment, Commonwealth Bank products, charities and frequent flyer programs...
    Date Updated: 13/12/2011
  7. What is a credit card security code and where is it located?
    The card security code also known as Card Verification Value 2 (CVV2) and Card Validation Code 2 (CVC2) is a unique 3 or 4- digit number printed on your Commonwealth Bank credit card. The 4- digit...
    Date Updated: 08/12/2010
  8. Credit Card: Disputed Transactions
    Q1. What should I do if I don’t recognise a transaction on my credit card statement? A.  If you find a transaction on your credit card statement that you don't recognise: Firstly, check the date...
    Date Updated: 20/12/2012
  9. Credit Card Fee: Annual Fee
    Once a year you pay an annual credit card fee. The date it is charged each year depends on when you first activated your card.
    Date Updated: 18/12/2012
  10. What are the rates and fees for my credit card?
    You can view the Standard Fees and Charges brochure for the latest information. The fees and charges, and the conditions of any special offers that may apply, are outlined in the Letter of Offer that...
    Date Updated: 18/12/2012
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